Sverdlovsk Transport Prosecutor’s Office followed an investigation over claims of dissatisfied passengers of AZUR Air, which revealed several deficiencies. It is established that the flight on the route Ekaterinburg-Enfidha was delayed by 8 hours 27 minutes, the flight on the route Ekaterinburg-Phuket was delayed by 14 hours 06 minutes, while the flight on the route Ekaterinburg-Nha Trang was delayed by 44 hours 19 minutes. It is noted that in these cases the airline violated the terms of accommodation of passengers in hotels at night and provision of hot meals.
“Some of the passengers were not accommodated in hotels, and not all passengers were given hot meals”, says the official report of Sverdlovsk Transport Prosecutor’s Office.
After the inspection, the official instituted proceedings against the airline about an administrative offense, as provision of services to the population that do not comply with the requirements of regulatory legal acts. As a result, the regional department of Rospotrebnadzor issued three decisions on the imposition of a fine for a total of 60,000 rubles.
Earlier it was reported that the airline AZUR Air was fined 100,000 rubles for the delay in the flight to Nha Trang (Cam Ranh) at Koltsovo Airport for more than nine hours.